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Supporter Experience Coordinator - 12 Month Contract

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Supporter Experience Coordinator - 12 Month Contract

  • Location:


  • Sector:

    Fundraising, Marketing & Digital

  • Job type:


  • Salary:

    £26000 - £28000 per annum

  • Contact:

    Ben Garner

  • Contact email:

  • Job ref:


  • Published:

    about 1 month ago

  • Duration:

    12 Months

  • Expiry Date:


Supporter Experience Coordinator 12 Month Contract
Starlight Children's Foundation
Based in Hammersmith (working from home due to government guidelines)
£26K - £28K

Charity People are delighted to be partnering with Starlight Children's Foundation to recruit a Supporter Experience Coordinator on a 12 Month Contract.

Starlight Children's Foundation is a national children's charity that exists to preserve childhood throughout serious illness. They achieve this by providing play and distraction services in hospital and hospices, by giving families the opportunity to have a day out with no responsibility other than for having fun and by granting wishes, providing escape from the reality and routine of serious illness.

The Charity are currently communicating with their warm audiences through Direct Mail, Email and retargeting on social media. We are looking for an individual with experience in retention programmes that delight and inspire loyalty in supporters. The role of the Supporter Experience Coordinator includes managing a range of direct marketing campaigns, leading on third-party trainings, collating and arranging case studies and implementing supporter journeys, whilst continuing to be aware of the latest sector trends and taking learnings from internal testing, then utilising this to influence the direction we take on how they engage new audiences both on and off-line.

We are looking for someone with experience in the Charity sector within a direct marketing role who has run campaigns across a variety of channels. You should have an ability to work on your own initiative with experience of delivering high quality work with minimum supervision along with outstanding customer service skills with the ability to show empathy, tact and diplomacy.

This is truly a wonderful role, where you can make a difference for a fantastic Charity.

Charity People are managing all applications for this role; please send your CV in the first instance.

Charity People actively promotes equality, diversity and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We want to do this because we know greater diversity will lead to even greater results for the charities we work with.