Rent Collection Officer

Salary - Negotiable
Location - London
Type - Temp
Discipline - Finance

Organisation -
Agency Contact - Tatiana Ambrose
Reference - J19799

HOURS: 37.5 per week

We are proud to be working with a charity who supports people with mental health needs or learning disabilities. This role is responsible for the management of rent and service charge accounts from start to end across a portfolio of 36 buildings where they act as a Managing Agent on behalf of 15 housing association registered providers for supported housing accommodation.

You will provide a comprehensive rent recovery service achieving high collection rates of 98% plus for an annual rent roll of circa £2 million annually working closely with care colleagues who provide daily support to the tenants in these properties, along with our in-house specialist Welfare Benefits experts.

Additionally, the role will entail delivering excellent customer focussed services to the tenants they support, internal colleagues and customers. Support tenants to make regular rent and service charge payments. Be an integral part of the design, specification, and selection of new rent collection and arrear monitoring IT packages to improve collection processes. Have up to date housing legal knowledge of recovering outstanding rent and service charges. Represent the charity and registered providers for whom they are the Managing Agent, in County Court recovery proceedings involving very last resort situations.

Essential Knowledge and/or Qualifications
Good level of IT skills and knowledge of MS Excel. CIH/ Housing Studies or related qualification (desirable). Good knowledge of debtor controls and processes. Knowledge of current housing law and supported housing benefit welfare reforms.

If you have relevant experience and would like to find out more about this opportunity, please email your CV with current salary and notice period/availability to

Charity People is committed to promoting equal opportunities across the sector. We encourage applications from all members of the community and short list applications based solely on competency and ability to perform within a role. Due to the high number of applications we receive we are unfortunately only able to respond to the most suitable candidates. Before you decide whether or not to apply, please ensure you have read all of the information provided above and that you have the relevant skills & experience for the role. If you’d like further advice or help in your job search then please visit our Tips & Advice section.

Tatiana Ambrose

Tatiana Ambrose

Senior Consultant - HR, Memberships and Finance Temps

+44 (0) 20 7939 7440
Email & LinkedIn